Terms and conditions

General terms and conditions when booking passes on the Internet.

These general conditions apply between the seller, as a provider and the person himself or through others making a booking on the provider's website. Or through the seller`s associated online partners. The terms and conditions applies for Lift Passes, activities, and purchase of other products and services. Or a combination thereof.

Responsible seller:

LECHT SKI COMPANY LIMITED
Lecht 2090
Address: Strathdon, Aberdeenshire, AB36 8YP GB
VAT Number: SC063713
Email: info@lecht.co.uk
Phone: +44 01975 651440

1. Subscriber responsibility
Before making a final order the subscriber shall read and familiarize themselves with important information about the product .The subscriber is responsible for ensuring that the purchase is in accordance with their own wishes. The subscriber is also responsible for ensuring that information on the confirmation (only sent as e-mail) is in accordance with the order.

You can also register and login as user via social login (Facebook and Google). When you register using Facebook or Google you will be able to use your account with your credentials.
You can always change your personal information by login on to "My page"

2. Lift Pass
When buying a lift pass online you can buy this with or without a data medium, eg. Keycard. If you buy a lift card with an existing keycard, it is charged at the first pass in the lift's turnstile If you have purchased a new keycard online this can be picked up at the destination.

3. Implementation of your order

After correctly having executed the online payment you will receive a receipt by e-mail. The receipt will contain all the details of your purchase and can also be brought to the ski resort.

The order is not completed and not valid in the following cases:
- Subscriber has not received mail with return receipt with a confirmation /reference number.
- If the online payment is canceled for various reasons and payment fails.
- The payment is not accurate or complete so that the amount is not deducted from the account.
- Thus the provisional reservation will be cancelled after a short time and the trade is invalid.

If you have a question if your order is correctly processed, please contact us

4. Payment
We use a payment solution from Stripe. Third party will not have access to your personal information or credit card number. Stripe uses Secure Socket Layer (SSL) when transferring personal information. SSL creates a secure (encrypted) connection between your computer and Netaxept. In this way information is transmitted safely without unauthorized access .

5. Right of withdrawal
When purchasing ticket on the internet there is no right to cancel or refund, With reference to the Act §22 letter m) . This also applies to packages and promotions that contains fixed dates. Or with a lift ticket on a specific date attached to an event. In case of illness or injury-contact us!

6. Change in taxes

If taxes and fees or changed, thus leading to an increase in costs for providers after the order is completed and paid.  This price may then be incresed correspondingly to the order.  The price change shall be notified immediately.

Online Ticket & Hire Terms (Cancellations, Closures & Digital Wallet Credit)

1. Who we are

These terms apply to online advance purchases for lift passes and equipment hire (and any other bookable snowsports services we make available online) (together, “Tickets/Bookings”) sold by Lecht 2090 (“we”, “us”, “our”).

2. Your contract with us

When you buy a Ticket/Booking online, you enter into a contract for the supply of leisure services provided on a specific date or during a specific period.

3. Important legal note (UK consumer rights)

Nothing in these terms limits your statutory rights. Where UK consumer law requires a cash/monetary refund, we will provide it.

4. Weather, safety and operational closures (our cancellation)

4.1 Safety first

Snowsports are weather-dependent. We may close all or part of the centre, reduce services, or cancel sessions where conditions make operation unsafe or impractical (including but not limited to high winds, ice, heavy rain, poor visibility, avalanche risk, lift malfunction, power failure, road closure, or other events outside our reasonable control).

4.2 If we cancel your Ticket/Booking

If we cancel your Ticket/Booking (or the relevant part of it) before your booked start time, you will be entitled to one of the following remedies: - Digital Wallet Credit (default): A credit to your Lecht 2090 digital wallet equal to the amount paid for the cancelled Ticket/Booking (including any booking fee charged by us), valid for 24 months from the date the credit is issued; or - Monetary refund: If you prefer, you may request a monetary refund to the original payment method.

4.3 Partial operation / reduced service

If the centre is open but operating with reduced facilities (e.g., fewer lifts, shorter hours, limited terrain, or restricted access) we will treat this as the service being provided, and no automatic refund will be due. If you believe the service you received was not as described or not provided with reasonable care and skill, contact us and we will review the circumstances in line with your statutory rights.

5. Customer cancellation / changes

5.1 Changing the date (recommended)

If you can’t attend, you may move your Ticket/Booking to another available date/time (subject to capacity and any price difference).

5.2 Cancelling your Ticket/Booking

If you cancel, we will provide Digital Wallet Credit (default) equal to the amount paid for the Ticket/Booking (including any booking fee charged by us), subject to the notice periods below. The credit will be valid for 24 months from the date it is issued.

Notice periods (customer cancellation): - More than 48 hours before the booked start time: 100% Digital Wallet Credit. - 48 hours to 24 hours before the booked start time: 75% Digital Wallet Credit. - Less than 24 hours before, or no-show: no credit or refund.

We may waive these limits in exceptional circumstances (e.g., serious illness) at our discretion.

5.3 Monetary refunds on customer cancellation

Because Tickets/Bookings are leisure services for a specific date/time, you generally do not have an automatic right to cancel for a monetary refund once booked. However, where UK consumer law requires a monetary refund (for example, if we have not provided the service as agreed), we will provide it.

6. Digital Wallet Credit – how it works

6.1 What it is

Digital Wallet Credit (“Credit”) is a stored-value balance held in your customer account with us.

6.2 Validity

Credit is valid for 24 months from the date it is issued. Any unused balance will expire after that date.

6.3 Use of Credit

Credit can be used: - As full or part payment for future online purchases on our booking system (including lift tickets and equipment hire); and - Only by the account holder who received the Credit (unless we agree otherwise).

6.4 Non-cash nature

Credit is not a gift card and is not redeemable for cash, except where required by law.

6.5 Proof and administration

You are responsible for keeping your account details secure. We may ask for reasonable information to verify your identity before applying Credit or processing a refund.

7. Refund processing times

Where a monetary refund is due, we will process it to the original payment method within 14 days of agreeing the refund (or earlier where possible). Bank processing times may vary.

8. Chargebacks and disputes

If you raise a payment dispute/chargeback with your card provider, we may suspend your account and any Credit balance while the dispute is investigated.

9. Misuse and fraud

We may refuse, cancel, or reverse Credit where we reasonably suspect fraud, misuse, resale, or breach of these terms.

10. Contact and complaints

If you need to cancel, request a monetary refund, or raise a complaint, contact us with your booking reference and the email used to purchase.

11. Changes to these terms

We may update these terms from time to time. The version in force at the time of purchase will apply to your booking.

12. Governing law

These terms are governed by the laws of Scotland, and disputes are subject to the Scottish courts (unless you live elsewhere in the UK, in which case you may also bring proceedings in your local courts).